Contact Us
This page tells you how to reach the editorial team at US Online Casino Sites, what kinds of questions we can actually answer, and where to go instead when your issue belongs with a casino operator, a state regulator or a support organization. If your message is about a stalled withdrawal or a no deposit free spins offer that did not credit, the fastest route is usually not us — and we say below exactly who it is.
Email us
Write to [email protected]. We read everything that arrives and aim to reply to genuine reader questions within a couple of business days. Messages are handled by the editorial team, not by any casino.
To get a useful answer first time, include:
- The casino or page you are asking about, and a link if you have one.
- The exact wording of the offer or term you are querying — for example the wagering requirement, the maximum bonus bet, or the expiry date printed in the promotion terms.
- The state you are playing from, since legal availability and payment options differ from one state to the next.
- Dates, if your question is time-sensitive. Bonus terms change, and a screenshot from last month may not match what is live today.
Please do not send us account numbers, card details, government ID images, passwords or screenshots showing your full account credentials. We never need them, and we cannot access any casino account on your behalf.
What we can help with — and what we can't
| We can usually help | We cannot help |
|---|---|
| Explaining how a wagering requirement, cashout cap or maximum bonus bet works in practice | Releasing a withdrawal, reversing a confiscated balance or overturning an operator decision |
| Pointing you to the right clause in a published promotion's terms | Accessing, unlocking or closing your casino account |
| Correcting an error, outdated offer or broken link on one of our pages | Speeding up KYC or identity verification at an operator |
| Explaining how state licensing and eligibility generally work in the US | Giving legal, tax or financial advice, or confirming whether a specific site is authorized in your state |
| Receiving reader reports about payment delays or unclear bonus terms | Acting as an arbitrator, ombudsman or complaints body |
We research and review publicly available information. We do not play, deposit or withdraw at the casinos we cover, so our ratings are editorial judgments, not customer-review scores or tested payout speeds.
How we make money, stated plainly
Some links on this site are commercial. If you open an account through one, the publisher may earn a commission at no extra cost to you. Commercial relationships do not buy a position in our rankings and do not change what we write about an operator's terms or limitations. If you think a page reads as though it does, email us and say so — that is exactly the kind of message we want.
Reporting a problem with a listed casino
Reader reports are one of the few ways we learn that an advertised term has changed. If you want to flag something, a short factual account is more useful than a long one. A workable order:
- Raise it with the casino's own support first, in writing, and keep the reply.
- Ask for the operator's formal complaints procedure if the first answer does not resolve it. Licensed operators publish one, usually with a defined escalation step.
- Escalate to the regulator that licenses the site in your state if the complaint is unresolved after the operator's process is exhausted.
- Send us the outcome. We use patterns across multiple reports to revisit a listing, and we date what we change.
Be aware that we cannot verify your individual account history, so we report reader claims as reader claims — clearly separated from confirmed facts and from casino advertising.
Bonus questions we get most often
Most contact about free spins no deposit offers comes down to three things: what the spins are worth, what you must do before any winnings become withdrawable, and what caps apply. Those answers sit in the promotion terms, and here is the shape of what to look for in the offers we list.
Raging Bull
Ranked at the top of our list with a 10.0 editorial rating, and the reason it draws the most reader mail is the size of the headline: 410% up to $10,000 plus 50 free spins. Percentages that large are matched-deposit money, not cash — the match scales with what you put in, and the $10,000 figure is a ceiling almost nobody reaches. Before you contact us asking why a balance won't withdraw, check the playthrough multiple on both the deposit and the bonus, the maximum bet allowed while a bonus is active, and whether the 50 spins carry their own separate cap on winnings. Limitation: very high match percentages generally travel with heavy wagering and strict maximum-bet rules, and breaching the bet cap can void the balance outright.
Magician Bet
On the list at 9.9 because of a structural difference rather than a bigger number: 101% No Wagering. A no-wagering offer means the value is not locked behind a playthrough multiple, which removes the single most common source of reader confusion and complaints. Limitation: no-wagering promotions are normally smaller in headline terms and often bring their own restrictions instead — minimum qualifying deposit, a cap on what the bonus can convert to, or a short window in which it must be used. Read the expiry date before the percentage.
Slots of Vegas
Rated 9.6, and relevant to this page because its free spins are game-specific: 375% bonus plus 50 free spins on Cash Chaser. Tied spins only generate value on that one title, so the RTP and volatility of that game decide your realistic outcome, not the spin count. Limitation: game-restricted spins give you no choice of where to play them, and winnings from them are commonly subject to a separate cashout limit from the deposit match.
Uptown Aces
Also 9.6, listed for the largest headline match on our table: 600% for new players. The percentage is the draw and the catch at once. Limitation: no free spins component is stated in the headline offer, so if spins are what you are after, this is not the one — and the higher the match, the more closely you should read the cashout limit.
Comparing the headline offers at a glance
Built only from the advertised headline terms we list. Everything material — wagering, caps, expiry, eligible games — sits in each operator's own promotion terms and should be read before you deposit.
| Casino | Headline offer | Editorial rating | Free spins included? |
|---|---|---|---|
| Raging Bull | 410% up to $10,000 + 50 Free Spins | 10.0 | Yes, 50 |
| Magician Bet | 101% No Wagering | 9.9 | Not stated |
| Slots of Vegas | 375% + 50 Free Spins on Cash Chaser | 9.6 | Yes, game-specific |
| Uptown Aces | 600% for new players | 9.6 | Not stated |
| Card Crush | 2 Mystery Coins & 5 Cards welcome reward | 9.6 | Not stated |
| Zumba Cards | 250% deposit bonus up to 250 SC | 9.3 | Not stated |
| BetUS | 200% up to $4,000 for new players | 9.3 | Not stated |
| Amazon Jackpots | 4 Posters + 40 free SC + Bonus Wheel for $20 | 9.1 | Not stated |
| Slots and Casino | 500% up to $2,500 x3 | 9.1 | Not stated |
| Bets.FM | 225% up to 1 BTC + 225 free spins | 9.0 | Yes, 225 |
Money questions: what it costs and how you get paid
We do not charge readers anything, and we do not process deposits or withdrawals. But a large share of the mail we receive is about payments, so here is what to check before you write in.
- Minimum deposit. Nearly every welcome offer has one, and it is often higher than the site's general minimum. An offer stated as "for $20", like the Amazon Jackpots package, requires that spend — it is a purchase, not a giveaway.
- Payment methods. Availability varies by operator and by state. Common US options include debit cards, credit cards where the issuer permits gambling transactions, ACH bank transfer, wire transfer and e-wallets. PayPal is available at some regulated operators and not others. Verify on the cashier page rather than assuming.
- Fees. Card deposits are often free at the casino but can be treated as a cash advance by your bank. Wire transfers frequently carry a bank fee on withdrawals.
- Timing. Deposits are usually instant; withdrawals are not. Expect a pending or review period before processing, then the method's own clearing time — e-wallets typically fastest, ACH and checks slowest. Advertised times are the operator's claim, not a result we have measured.
- Limits. Check the minimum withdrawal amount, any daily, weekly or monthly cap, and any separate maximum cashout applied to bonus winnings. A cashout cap is what most often surprises readers who win big on free spins.
- Crypto. Where an offer is denominated in BTC, as with Bets.FM, the value moves with the exchange rate and the deposit and withdrawal rails differ from bank payments.
Withdrawals are also gated by KYC. Expect to supply photo ID, proof of address and sometimes proof of payment method ownership, plus source-of-funds documents on larger amounts. Completing verification early usually shortens the first payout. If a withdrawal is held, ask the operator in writing which specific document is outstanding — that is the question that moves things.
What's on offer at the sites we list
Contacting us about "which game should I use my spins on" is common, so in brief: the catalogs at real money online casinos typically break into slots, where RTP and volatility set the shape of your results and free spins are nearly always confined; progressive jackpots, which usually contribute little or nothing toward wagering; table games such as blackjack, roulette and baccarat, which frequently count at a reduced rate or not at all toward a bonus; and live dealer rooms streamed with human croupiers, which are often excluded from bonus play entirely. Outcomes on digital games come from random number generators supplied by the casino's software providers. Most of these libraries also run in a browser on mobile or through a dedicated app, though app availability differs by operator and by state.
The other products these operators run
Several brands on our list are not casino-only. BetUS, for instance, is known for sportsbook wagering alongside its casino, and sports promotions run on entirely separate terms — different qualifying odds, different rollover, different eligible markets. Sweepstakes-style brands using coin or SC currencies, such as Zumba Cards, Card Crush and Amazon Jackpots, operate on a promotional-entry model rather than a straight cash deposit model, which changes both how you buy in and how redemptions work. Some operators also run poker rooms, bingo or a separate loyalty and VIP program with cashback. If you email us about a promotion, tell us which product it belongs to — casino, sportsbook or sweepstakes — because the rules rarely transfer between them.
Eligibility, licensing and where to take a legal question
You must be at least 21 to use the sites we cover, and in some jurisdictions the threshold or the product mix differs. Online casino gambling in the US is regulated at state level rather than by a single federal license, which means legal availability, permitted products and consumer protections vary from state to state. A site accepting registrations from your state is not the same thing as being authorized to serve it. Before depositing, confirm the operator's licensing position and your own state's rules through the relevant state gaming authority — we cannot make that determination for you, and we do not give legal advice.
Where a licensed operator is involved, you have a defined complaints route and a regulator to escalate to. Where that is absent, your practical protection is much thinner. That distinction is worth more than any bonus percentage on the table.
If gambling has stopped being fun
Do not email us for crisis support — we are a publisher and cannot provide it. Every operator we cover should offer deposit and loss limits, session reminders, time-outs and self-exclusion; use them before you need them. State self-exclusion programs and independent helplines are available across the US, and blocking software can restrict access at the device level. Our responsible gambling resources page sets out the tools and where to find help. Gambling is entertainment with a cost, never a way to make money or fix a financial problem.
Corrections, press and everything else
- Corrections. If a bonus term, rating or availability note on this site is wrong or out of date, tell us which page and what changed. Corrections take priority over everything else in the inbox, and we date material updates — this page was last fact-checked on Sep 27, 2026.
- Editorial and partnership enquiries. Use the same address and mark the subject line clearly. We publish our commercial position rather than hiding it; read who we are and how we work before pitching.
- Legal and site usage. Questions about permitted use of this site are answered in our terms and conditions.
- UK readers. Our US coverage will not apply to you. Our UK-focused casino coverage is the relevant section.
One request: if you are writing about a specific offer, include the deposit amount you are considering and the term you are unsure about. That single detail turns a vague question into one we can answer properly — and often saves you from a wagering requirement you would not have accepted had you read it first.